Return Policy
The window, the condition an item must be in, who pays the postage and when the money comes back.
Important Notes
Unused items can be returned within 30 days of the delivery date recorded by the carrier.
If the order has already arrived, send it back with your order number and the refund is issued within 7 days of inspection.
If the order has not shipped yet, we cancel it and return the full amount, including any postage, to the original payment method within 7 days.
We accept credit card and the other methods offered on the checkout page. Refunds always go back to the method that paid.
The 30-Day Window
The 30 days start on the delivery date the carrier logged, not the date the order was placed, so a slow parcel still has a full window.
A return posted after that date can still be accepted at our discretion, but only if the item has not been used.
What Can Be Returned
Garden goods must be unused, clean and complete, with packaging, fittings and any bolts or hooks present.
Fence panels that have been pressed into soil, planters that have held growing plants, or an apron worn outdoors no longer qualify for a refund.
If an item arrives damaged or the wrong product was sent, photograph it before unpacking further and email us. We treat that as our error, not a change of mind.
Starting a Return
Email support@moriavella.shop with the order number, the item you want to return and a sentence about why.
Wait for our reply before posting anything. We send back the return address and a reference to write on the parcel, and an unapproved return cannot be matched to your order.
Who Pays Return Postage
For a change of mind the customer covers return postage, and the original shipping charge is not refunded.
When the item arrived damaged, faulty or different from what was ordered, we cover return postage and refund the full amount paid.
How Refunds Are Issued
Once the parcel reaches us and passes inspection, the refund is issued to the original payment method within 7 days.
Banks and card providers often need a few more days to post the credit, which sits outside our control.
Questions About a Return
If you are not sure whether an item qualifies, ask before posting it. Answering a question is quicker than sending back something we cannot accept.