Shipping Policy

Morvella posts orders to street addresses inside the United States. We do not ship internationally, and we cannot send a parcel to a freight forwarder acting for a customer abroad.

Garden orders placed before 2pm on a working day are picked and packed the same afternoon. Anything placed later moves to the next working day.

The packing bench runs Monday to Saturday, so a Sunday order is handled first thing on Monday. Large fence orders can add one extra day because the panels are boxed flat.

Once the carrier has collected the parcel, ground carriage takes three to five working days for most addresses.

A rural route or an oversized carton can sit at the far end of that window. Public holidays are not counted as working days.

Most garden orders arrive within a week of being placed. Add one working day if the order was placed after the 2pm cut-off.

If you are planting to a date, tell us before ordering and we will say plainly whether the timing is realistic.

Ground shipping is free once the order passes $75. Below that figure a flat rate is applied at checkout.

Bulky items such as fence panel packs can carry an oversize surcharge, and that amount is always shown before payment rather than added afterwards.

A tracking number is emailed as soon as the carrier scans the label. That is usually the same working day the parcel is packed.

If the tracking page has not updated within one working day of the dispatch email, write to us with the order number and we will query the carrier.

Report a delayed, lost, damaged or incorrect parcel within 14 days of the expected arrival. Send the order number and, where it helps, a photograph of the carton.

We open a claim with the carrier and, depending on what they find, send a replacement or refund the item. You do not have to chase the carrier yourself.